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Terms and conditions

Manufacturer and Distributor

Angels wheels s.r.o. (Ltd.) 
Mečislavova 11 
140 00 Prague 4 
Czech Republic 
  
www.angelswheels.com 
+420 602 304 620 
Meetings to be agreed in advance. 
  
Company Registration ID: 02020581 
VAT Number: CZ02020581 
Registration: Commercial Registry file C 214478, Municipal Court in Prague

Please visit contact form to contact us.

Price list

Please visit our eshop for a detailed and up-to-date price list in CZK. Prices are shown including VAT and excluding shipping (varies by weight and destination). Prices in other currencies, if shown, are approximate.

Delivery policy

Orders are shipped as quickly as possible: usually within 10 days. No shipping on weekends or during national holidays. Orders placed after 12 noon will be processed next business day. You will be notified if your order will be delayed from shipping for any other reason. All orders are shipped from Prague, Czech Republic. The carrier can be specified during the checkout process. Delivery times shown are approximate business days from expedition to delivery. Please allow extra time usual for delivery outside your country mainland. Shipping to street addresses only. No PO Boxes, please.

Return policy

Unused items in saleable condition purchased from our web store may be returned within 30 days of purchase for credit to the card on which they were originally purchased. Returned goods will only be accepted with prior authorization. No returns accepted after 30 days. All returns from incorrect ordering will be subject to a 15% restocking fee. Parts being returned from incorrect shipments on our behalf will have the freight credited. In the case that we ship a wrong part, we will take the following action to resolve the situation:

1. After agreement that wrong parts have been dispatched through our mistake, a replacement part may be shipped immediately, this replacement part will be charged in full including shipping.

2. When the wrong part is received back in our warehouse, and we verify that it is still in unused and saleable condition, we will issue a full refund for the incorrect part and shipping of the correct part. We will also refund a reasonable ground shipping costs incurred by sending the incorrect part back.

No returns will be made on products that have been used, unless they are deemed for warranty. Please send us your request for return using our contact form.

Privacy policy

Basically, we never divulge any contact or sensitive information to any third party. Your payment details like credit card numbers are sent over an SSL secure connection of the payment gateway. Unless you tick the [x] keep me informed box, you will not hear from us by e-mail for other reasons than those related to your orders. If you have received any communication from us you believe was unsolicited by our mistake, please let us know using our contact form form so we can rectify such situation quickly.
Personal data protection statement can be found here.

Payments

All orders must be paid in full before products can be shipped. We accept major cards and PayPal service.

Standard Guarantee

All of our products are guaranteed against defects in material and workmanship. Because we cannot control the application of our products, buyer assumes risks for any and all damage caused to themselves and others due to any failures. No warranty, expressed or implied is made. Our products are designed and manufactured to be used specifically on the models listed in our catalogue. Clearances must be checked before ordering different sized parts than originally came on the machine. Chains are guaranteed in accordance with the manufacturer's own terms of warranty. All products leave our warehouses in good condition, therefore if you receive an item that is not in good condition it should be immediately reported to the carrier. In case of damaged packaging: insist on unpacking the parcel in presence of the carrier or refuse the parcel.

Podle zákona o evidenci tržeb je prodávající povinen vystavit kupujícímu účtenku. Zároveň je povinen zaevidovat přijatou tržbu u správce daně online; v případě technického výpadku pak nejpozději do 48 hodin.

contact:

Address, phone, email

Angels wheels s.r.o.
Mečislavova 11
140 00 Praha 4

+420 602 304 620
info@angelswheels.com
VAT number: 02020581 VAT ID: CZ02020581

We accept:

the following payment methods